Question 1

How long do we get to keep the materials?

Accepted Answer

You can pick up your materials between 10am-9pm the day prior to the event date and they must be returned by 9pm the day after the event date. Earlier pickups and late returns may be considered, but must be approved in advance.

Question 2

What if my kids aren’t into any of your themes?

Accepted Answer

We are always happy to discuss curating a custom theme for you! Pricing for each custom theme is unique, but typically ranges $100-$200 more than a standard theme.

Question 3

How challenging is the setup process?

Accepted Answer

One person can single-handedly set up and style 5 tents in less than 2 hours. That assumes little to no kid interference – ha! Two people could get the job done in less than an hour. Set up and styling resources will be provided with your materials.

As of March of 2024, we do offer a professional setup and styling service, within a limited range, for an additional fee.

Question 4

What happens if my kids damage something?

Accepted Answer

Once items are returned and inventoried, we will send an invoice within 5 business days for any damages that are beyond normal wear and tear.

Question 5

Can adults and teens fit in the beds?

Accepted Answer

Yes! Our mattresses are adult twin-sized air mattresses measuring 6 feet long.

Question 6

How much space do the tents/mattresses take up?

Accepted Answer

Our mattresses are Adult Twin Sized air mattresses, each tent/bed combo is roughly 6 feet long by 4 feet wide.

As you map out your space, be sure to allow a walking path and double check that the beds will not be blocking any doors or hallways that your guests will need access to.

If you’re not sure whether the tents would fit in your space, send us a note and we can help you figure it out. There are lots of different layouts to consider!

Question 7

What is included in each theme?

Accepted Answer

Each theme can be a little different, so be sure to check out the photos and description for each theme. But generally speaking, each theme includes:
Canvas tents
Air mattresses
Air compressor
Fitted sheets
Strand globe lights and/or themed garlands
Various themed throw pillows
Tray tables
Various tray table accessories (always including some sort of light in the form of lanterns, marquee lights, holographic lights, etc)
Customizable framed felt letter board
We also include any batteries you may need.

Please note that sleeping pillows are not included so be sure to remind guests to bring those.

Question 8

How do I reserve a date?

Accepted Answer

If you are interested in booking a date, first fill out the Inquiry Form on the Contact Us page on our website. We will get back to you within 24 business hours to confirm availability. If you’d like to move forward with reserving your date, we will send you an invoice for a 50% security deposit. Once the deposit is paid the date is yours! The 50% security deposit will be credited toward your final bill, which is to be paid 3 days before receipt of materials.

Question 9

What is your cancellation policy?

Accepted Answer

Your 50% security deposit is fully refundable if you cancel within  3 days (72 hours) of your pickup date, and you can cancel for any reason. Events cancelled less than 72 hours of your pickup date can not be refunded, but we will work with you to schedule a new date for your party.

Question 10

What if I need to change my amount of beds?

Accepted Answer

You can decrease the number of your tents until 72 hours before your pickup date (your final invoice would be adjusted accordingly).  We can easily decrease tents,  but we cannot guarantee that we will be able to add more tents later on to your package as supplies often get booked out by others.

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